Field Service
Service Tracker
Service Tracker helps businesses that sell products with ongoing service requirements — appliances, HVAC systems, water purifiers, solar panels, vehicles, and more. Log every product sold with its purchase date and service interval, and the system automatically calculates the next service due date. Assign technicians, schedule visits, send customer reminders, and maintain a complete service history per customer and product. Available on web and as a Flutter app.
What Service Tracker does
- Log products sold with purchase date, warranty period, and service interval
- Automatic next-service-due date calculation per product
- Assign field technicians to service visits and track their status
- Automated customer reminders when service is approaching
- Track installation status — scheduled, in progress, completed
- Complete service history log per customer and per product
- Technician mobile app to update job status and capture sign-off
- Dashboard showing overdue, upcoming, and completed services
How Service Tracker works
Service Tracker keeps a record of every product you have sold or installed, works out when each one is due for service, and turns that into a technician schedule with customer reminders.
Log what you sold
For each customer, add the product, purchase or installation date, warranty period, and service interval, for example every six months. Import your existing records from a spreadsheet.
Due dates are calculated for you
The system works out the next service date per product and lists everything due in the coming weeks, so nothing slips.
Schedule and assign
Drag jobs on to a weekly board and assign a technician based on their availability and area. Unassigned or overdue jobs are flagged.
Customers get a WhatsApp reminder
The customer receives the visit date and time on WhatsApp and can confirm with one reply. A reminder goes out the day before.
Technician completes the visit on the app
On the mobile app the technician navigates to the address, checks in, records parts used and photos, collects a signature, and marks the job done. The office sees it in real time.
Full service history per product
Every visit, part, and payment is stored against the product, which makes warranty claims and repeat service straightforward.
What you need to start
- Your customer and product records (a spreadsheet is fine)
- Android or iOS phones for technicians
- Optionally, a WhatsApp Business number for reminders
Time to go live
About a week, including loading your existing records.
Who it is for
Teams typically choose Service Tracker when they are looking for a service tracker software, field service management software, product service scheduling, technician management software, AMC management software, and after sales service tracking. If your need is close to one of these, a 30-minute demo will show you exactly how it fits.
Other products
Want to see Service Tracker live?
A 30-minute call where we demo Service Tracker configured for your exact workflow.