Healthcare
Token Management
Token Management replaces paper token systems with a fully digital queue. Patients and visitors send a WhatsApp message to get their token number instantly — no app, no registration, no waiting in line. Staff manage the live queue from a clean web dashboard, mark arrivals, and the system automatically notifies the next person. Built for hospitals, clinics, banks, government offices, and any walk-in service desk.
What Token Management does
- Patients request tokens via WhatsApp — no app or account needed
- Instant token number and estimated wait time sent back on WhatsApp
- Automated WhatsApp notification when the patient's turn approaches
- Staff web dashboard to mark arrivals and manage queue in real time
- Live counter display showing current token number and queue length
- Multi-counter support — run parallel queues for different departments
- Daily queue reports and average wait time analytics
- Works for hospitals, clinics, banks, government offices, and more
How Token Management works
Token Management replaces the paper token roll with a WhatsApp number. Patients message that number to get a token; staff run the queue from a web dashboard; a screen in the waiting area shows who is being served.
We connect a WhatsApp Business number
Your clinic gets a verified WhatsApp Business number (or we connect the one you already use). This runs on the official WhatsApp Business API, so messages are reliable and allowed.
Set up counters and departments
Create counters such as OPD, Billing, or Lab, with opening hours and the staff who manage each. Choose whether tokens are first-come or by appointment slot.
Patients message to get a token
A patient sends "Hi" to the number, replies with their name, and gets a token number with the current position and estimated wait. Walk-ins can still be added by staff at the desk.
Staff run the queue from the dashboard
The dashboard shows the live queue per counter. Staff mark arrivals, call the next token, and mark a visit done. The waiting-area display updates instantly.
Patients are told when it is their turn
When a token is two or three places away, the patient gets a WhatsApp message to come to the counter. No-shows are skipped after a configurable grace period.
Reports at the end of the day
Tokens issued, average and longest wait, busiest hours, and no-show rate, per counter and per department.
What you need to start
- A phone number for WhatsApp Business (new or existing)
- Any computer or tablet with a browser at each counter
- Optionally, a TV or monitor in the waiting area for the display
- Business documents for WhatsApp verification (we guide you through it)
Time to go live
2 to 3 business days, most of it WhatsApp number verification.
Who it is for
Teams typically choose Token Management when they are looking for a hospital token management system, digital queue management software, WhatsApp token system, patient queue management, clinic token system, and paperless queue system. If your need is close to one of these, a 30-minute demo will show you exactly how it fits.
Other products
Want to see Token Management live?
A 30-minute call where we demo Token Management configured for your exact workflow.