AMC Field Tracker

What AMC Field Tracker does

• Technician Android app with today's jobs, status and navigation
• Live technician locations on a map for the office dashboard
• Job status flow: pending, on the way, in progress, done, overdue
• Customer ETA and completion message on WhatsApp
• Job sheet with photos, parts used, and customer signature
• AMC contracts with scheduled visits auto-created on the calendar
• Attendance and distance travelled per technician per day
• Daily and monthly reports: jobs done, pending, average time per job

How AMC Field Tracker works

AMC Field Tracker has two parts: an Android app for technicians and a web dashboard for the office. The app shows each technician their jobs and tracks them while on duty; the dashboard turns that into a live map, assignments, and reports. Customers get WhatsApp updates automatically.

1. 1

   Load customers, units and AMC contracts

   Import customers from Excel with their addresses and the units you service. For AMC customers, enter the contract dates and visit frequency; the system creates the visit schedule.

2. 2

   Technicians install the app

   Each technician signs in on their Android phone. The app shows today's jobs in order, with a map and a navigate button that opens Google Maps.

3. 3

   Assign and dispatch

   New complaints come in from a call, WhatsApp or the customer form. The office sees who is free and nearest on the map and assigns with one tap. The technician gets a notification; the customer gets an ETA on WhatsApp.

4. 4

   Work the job on the phone

   Technician taps On the way, Started, Done. At completion they add photos, parts used, and take the customer's signature on screen. The office and the customer are updated instantly.

5. 5

   Reports and AMC renewals

   See jobs done, pending and overdue per technician, distance travelled, and average time per job. AMC renewals due in the next 30 days are listed with a one-tap WhatsApp reminder.

Where AMC Field Tracker is used

Built for AMC management software, AC service technician app, field technician tracking app, appliance repair management software, service engineer tracking, and AMC reminder software. These are the businesses that use it today or that it was designed for; if yours is close to one of them, a 30-minute demo will show exactly how it fits.

• AC service companiesTechnicians on a live map; nearest free person assigned to each new complaint.
• Appliance repairWashing machine, fridge and TV calls with job sheets and customer signatures.
• Water purifier AMCsScheduled filter visits auto-created from the contract.
• Solar and inverter maintenanceSite visits with photos and readings logged on the phone.
• Elevator and generator AMCsCompliance visits with time-stamped proof.
• Facility managementElectricians, plumbers and housekeeping across multiple client sites.
• Medical equipment serviceHospital calls with priority and response-time reports.
• Any company sending people to customer sitesIf you ask "where is the technician?" more than once a day, this answers it.

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